Debt Collection and Telesales Manager at Mogo Credit Tanzania

Eleving Group, a leading international fintech company operating in over 15 countries across three continents, is excited to introduce its newest venture: Mogo Credit Tanzania. This is an incredible opportunity to bring our proven financial solutions to a brand-new market, building on our global success.

At Mogo Credit Tanzania, we are dedicated to increasing access to finance and driving social mobility. We’ll be offering a range of products, including financing for cars, motorcycles, and tuk-tuks, smart phone financing as well as logbook loans and more.

We are looking for passionate, driven individuals to join our founding team. This is a unique chance to help build a company from the ground up and play a key role in shaping its future. You’ll be part of a collaborative, non-bureaucratic work environment that is both fun and sustainable.

Ready to help us write this new chapter in Tanzania?

Debt Collection Management

• Develop, implement, and monitor effective debt collection strategies to maximize recoveries while maintaining customer relationships.
• Manage all Call Centre operations (knowledge of having worked with cc systems before)
• Oversee the day-to-day activities of the collection team, ensuring compliance with legal, contractual, and regulatory guidelines.
• Review delinquent accounts and assign appropriate follow-up actions.
• Track, analyze, and report on collection performance metrics, implementing corrective measures where necessary.
• Train and mentor collection officers to enhance negotiation skills, customer handling, and efficiency.
• Manage workload using available resources (autodial use added advantage)

Telesales Management

• Lead and manage the telesales team to achieve sales targets across the company’s product portfolio.
• Monitor and improve telesales scripts, pitches, and calling strategies to maximize conversion rates.
• Implement CRM and call management best practices to ensure timely follow-ups and effective customer engagement.
• Develop cross-selling and upselling strategies for existing customers.

Team Leadership & Performance Management

• Set clear performance targets for both departments and ensure consistent monitoring and feedback.
• Provide coaching, training, and development plans to build high-performing teams.
• Foster a collaborative and results-driven culture.

Operational & Strategic Management

• Work closely with senior management to align collection and telesales strategies with company goals.
• Identify process gaps, recommend improvements, and lead operational efficiency projects.
• Prepare regular reports on team performance, recovery rates, sales conversions, and other KPIs for management review.

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field (Master’s degree is an added advantage).
• Proven experience (5+ years) in debt collection and telesales management, preferably in the financial services or microfinance sector.
• Strong knowledge of debt recovery regulations and telesales best practices.
• Excellent negotiation, problem-solving, and decision-making skills.
• Strong leadership skills with experience managing cross-functional teams.
• Proficiency in CRM systems, MS Office Suite, and reporting tools.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication skills (written and verbal) and ability to build rapport with diverse teams and clients.

Win Big

• Fast results: We cut through bureaucracy so you can achieve your goals quickly.
• Transparent goals: Know what you are working toward and celebrate our victories together.
• Rewards and bonuses: We recognize and celebrate great work with bonuses and awards.
• Celebrating Success: We love to celebrate our wins together.

Grow

• Intelligent team: Work alongside smart, passionate people.
• Established feedback culture: We encourage open communication to help you and the company grow.