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Batch Processing Administrator at NMB Bank
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Batch Processing Administrator (1 Position(s))
Support branches to ensure they also end day smoothly and Head office to ensure all business units process their batches on time and no pending issue is left before the actual Head office EOD Run.
- Handle incoming queries related to EOD from branches and head office and escalate to level 2 if there is complex case.
- Actively run EOD batch and ensure the EOD is completed within the defined timelines.
- Ensure CBS users are allowed to login to the system by activating the login time level before branches or business open for a day.
- Restrict access to the system (CBS) to avoid users to login in disallowed time to avoid frauds cases.
- Resolve incidents related to EOD and all issues which need to be resolved by 3rd level support to be logged in my oracle support portal.
- Ensure the CBS application is refreshed to improve the system performance before allowing all users to login.
- Throughout the EOD process, maintain detailed records of EOD incidents in a special knowledge base tool.
- Support department-wide operations by creating, editing, and maintaining IT documents. This can include FAQ documents for users that detail common issues and how to resolve them without opening a service desk or My oracle support (MOS) ticket.
- Submission of EOD/EOM/EOY report immediately after the process is completed.
- Good knowledge of banking operations, procedures and systems
- Ability to absorb and retain information quickly
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service skills
- Excellent technical and computer skills
- Excellent written and spoken communication skills
- Substantial experience in IT support to customers
- Problem solving ability/skills
- Attention to detail
- Team collaboration skills – routinely work with other IT personnel to resolve user issues.
- Bachelor’s degree in Computer Science or related fields.
- At least 2 years’ experience in Core Banking System/Service Desk or any batch processing experience.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted
How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.
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Senior Governance Manager at NMB Bank
Senior Governance Manager (1 Position(s))
Oversee the product governance ensuring appropriate controls and processes are defined and maintained. Act as an investigative internal consultant, working with retail banking business to fully understand financial flows and improve the state of play in revenue tracking, realization and minimizing leakage.
- Identify applicable Tanzania laws and regulations related to banking institutions (including but not limited to Financial Laws) and ensure the division is compliant where applicable.
- Plan, design and implement an overall risk management process across all Retail Products, Pricing and Insights.
- Manage all audits to Retail Products, Pricing and Insights and ensure timely closure of all audit findings.
- Assess product, compliance, or operational risks and develop risk management strategies.
- Monitor laws and regulations with possible impact on Retail Products, Pricing and Insights Identify compliance issues that require follow-up or investigation.
- Ensure all staff understand banking applicable laws, regulations and offer timely advice.
- Provides support and training to staff to build risk awareness within the Business.
- Design and develop key business process and policy documents to enhance business process optimization, risk assessment and internal controls for all Retail Products, Pricing and Insights
- Ensure all identified revenue leakages are reported, rectified timely and controls are in place as a prevention.
- Ensure all relevant documentation is available for both internal and Central Bank purposes.
- Maintain excellent relationships with all stakeholders within compliance, transaction monitoring and risk departments for Retail Products, Pricing and Insights department safe housekeeping.
- Ensure effective fraud controls and other key internal controls are in place
- Design, develop and implement the Retail Products, Pricing and Insights risk and control matrices.
- Ensure compliance with internal systems of control that are imposed to achieve compliance with the externally imposed rules.
- Periodically aid in the sensitization of staff on Retail Products, Pricing and Insights policies and procedures through well thought of awareness campaigns.
- Develop trackers to monitor compliance with laws, regulations and policies. Ensure regulatory gaps raised in all audit reports are sufficiently addressed and mitigations put in place to ensure no repeat findings.
- Provide periodic updates/refreshers on compliance procedures and policies
- Ensure proper documentation of compliance activities for reference purposes
- Conduct internal reviews on the respective Retail Products, Pricing and Insights process to ensure that procedures are followed.
- AML & Compliance.
- Commercial awareness; Revenue assurance.
- A detailed understanding of banking industry, advisory, regulatory and professional bodies.
- A good understanding of legislation related to financial services and channel delivery
- An understanding of customer segmentation theory and practice.
- Risk assessment & fraud prevention.
- Data analytics and information management.
- Strong interpersonal skills.
- Strong critical thinking and problem-solving skills.
- Detail-oriented with strong research and analytical skills.
- Forensic and process optimization skills; System audit skills.
- Self-motivated with leadership abilities.
- Strong mathematical and statistical analysis.
- Good communication and presentation skills
- University Degree in Computer Science, Finance, Law or related field.
- Minimum of 5 years’ experience in financial services, fast-paced and dynamic environment.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.
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