Employment opportunities at I&M Bank: Discover various job openings and build a successful career in banking with a trusted organization.

Head of Business Banking at I&M Bank

I&M Bank (T) Limited

 

Dar es Salaam

 

Job Purpose

• Build and maintain relationships across portfolio of SME banking aiming at nurturing SME customers and expanding client base by focusing on growing value through achieving sales, revenue targets, and improving customer satisfactions.
• Drive NTB acquisitions and retention through transactional products, and client management strategies, by ensuring appropriate delivery of the products / solutions, paying attention on efficiency and quick decisions.
• Responsible to service, manage and deepen client relationships, and ensure the entire Banking and Financial needs of the customer is being dealt as a Single Point of Contact from the Bank.
• Responsible for business development both with new and existing customers where they are expected to increase “wallet share”, manage and sustain a portfolio of SME customers in the bank.
• Ensure growth and diversification of revenue contribution from the portfolio and ensure to meet balance sheet and P&L budget. The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.
• Primarily responsible for developing, implementing, and launching SME Banking CVP whilst supporting Head of Consumer Banking and Head of Corporate banking with product papers concepts (related product comparisons in the market) and alignment with the group.

 

Key Responsibilities/Tasks

Accountability: Driving Business growth

• Accountable for the strategic direction, developments, and implementations of business strategies to deliver performance and ensure growth, profitability and sustainability of SME and Business Banking portfolio.
• Ensure SME MIS ratio is being met. I.e., more CASA vis a vis Fixed Deposits, whilst driving transactability.
• Expand the portfolio of activeness through proactive customer engagement / visitations.
• Conduct research to identify potential new customers and maintain database of potential customers.
• Interpret overall SME Banking strategies into implementable plans and communicate across network, (work hand in hand with branch network team).
• Drive business performance against Key Performance Indicators as agreed with Head of Corporate & SME in areas including balance sheet growth, sales and revenue growth, credit and customer experience paying attention to customer needs. Risk and control as per the bank’s laid procedures.
• Define, agree, and implement strategies and processes that will support the business growth in conjunction with branch management to ensure respective targets are met.
• Review and report to the Head of Corporate & SME on the total performance of the segment on a regular basis (daily/weekly/monthly) and develop short term strategy shifts to ensure delivery of overall performance targets.
• Provides product specialists with qualified referrals for cross-sell (Select Banking, Channels, Custodial Services, Workplace Banking). Responsible for overall parent relationship management and providing a wide range of treasury, trade and credit finance products and solutions.
• Monitors borrowing account performance and take any required action, after consulting with Unit Head.
• Understand the local business drivers and issues that have an impact on the segment performance.
• Research competitor products in the local market and make suggestions on improvements or changes to product teams
• Identify business improvement opportunities and make appropriate recommendations to the Head of Products e.g., service initiatives, improvement on existing products and processes, opening or closure of branches that will affect customer experience.
• Analyze information received through the branch network and provide recommendations for input into short, medium, and long-term SME Banking strategy.
• Conceptualize and crystallize new product ideas into concrete business cases and proposals.
• Analyze historic and projected financial information to identify key issues, monitor compliance with covenants and ensuring asset book is maintained at required NPA levels.

 

Relationship and Customer Service Management:

• Ensure retention of deposits at a competitive level in consideration of optimal cost of funds to avoid loss business.
• Monitor maturity of fixed deposits (FDs) on a regular basis and manage retention while engaging customers for trans-actability on CASA.
• Understand and articulate aggregated portfolio requirement feedback, to shape the customer proposition and product offering
• Ensure high quality, knowledgeable service levels working closely with branches to exceed customer expectations.
• Act as the escalation point for customer pain point / serious complaints in order to address their issues quickly. Visit key clients such as high net worth on request from the branch managers and relationship managers.
• Ensure SME Banking NPS scores is being met.

 

Credit Management:

• Provide support to the credit risk team by ensuring submission of relevant information for preparation of credit applications.
• Follow up on timely submission of executed security documents and offer letter after a credit proposal has been approved.
• Engagement and follow up to borrowing customers, ensuring accounts remains healthy
• Regular monitoring of compliance with board or management credit committee (BCC/MCC) directives
• Ensure the credit approval conditions and covenants are met by clients as per the Bank’s requirements
• Ensure compliance to Anti-money laundering (AML) and Know your customer (KYC) to all clients
• Ensure turnaround time (TAT) for client’s applications are achieved through monitoring the flow of process

 

Risk and Compliance Management:

• Update and maintain risk procedures and systems with respect to risk identification, risk assessment, risk monitoring, risk mitigation strategies and risk reporting.
• Ensure effective adoption and utilization of risk management tools.
• Drive remediation of risk management exceptions identified during audit or risk reviews
• Promote risk management culture.

 

Reporting:

• Monitor submission of insurance, valuation reports and financials for debtors, creditors and stock list etc.
• Ensure timely submission of call reports and any other reports from time to time

 

Administration:

• Support the head of consumer banking in preparing and providing inputs for relationship-related budget for board approval
• Perform any other duties as may be assigned by the immediate supervisor from time to time

 

Skills, Knowledge, and Abilities

• Financial Analytical skills
• Presentation skills
• Report writing skills
• Communication skills
• Knowledge on market/macroeconomics trends
• Market research
• Knowledge of regulatory frameworks
• Emotional intelligence

 

Academic / Professional Qualifications

• Bachelor’s degree in Business Administration, Finance, Economics, Marketing or any other related field

How to Apply:

 

This is Full-time Job, To submit your application, please follow the link provided below.

 

Submit Your Application

 

Closing Date: 4th October 2024.

====================

Relationship Manager – Business Banking at I&M Bank

I&M Bank (T) Limited

 

Dar es Salaam

• Responsible for client Relationship Management within the assigned portfolio through sustaining customer satisfaction, retain existing customers and generate additional business; acquire customers through various sales activities.
• Responsible for growing high net worth clients’ Assets and Liabilities from Public Sector, Government, Institutional, Corporate and SMEs.

 

Key Responsibilities/Tasks

• Responsible for Portfolio growth (Assets, Liabilities, Investment products and Insurance) through customer visits, sales, and retention.
• Continuously monitor utilization of credit facilities and other products such as overdrafts. Identify and resolve under utilization by contacting customers to determine the reasons and escalating service issues
• Customer retention, maximizing benefit from customers through cross-selling relevant I&M Bank products in the segment.
• Organize/propose quarterly events for customers within the region for more effective engagement and relationship enhancement in order to improve the I&M Bank brand image in the market.

 

CUSTOMER SERVICE

• Ensure quality of service in the portfolio and management of customer expectations through effective queries, complaint, and correspondence handling in a timely manner as per service operating standards.
• Conduct initial screening interviews with prospective clients and maintain familiarity with customers’ relevant documents.

 

RISK AND CONTROL

• Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture.
• Understanding of own role in the end to end processes in which you play a part, including applicable risks and controls.
• Adhere to I&M Bank policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management.
• Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
• Continuous and proactive engagement with regulatory bodies, unions where applicable
• All mandatory training completed to deadline.

 

STAFF MANAGEMENT

• Achieve agreed sales targets for new accounts, cards, assets and liabilities through a proactive calling program.
• Guide and coach other bank employees (personal bankers and customer service Officers) on how to handle Select Banking clients.
• Ensure an effective call program is maintained on all allocated relationships and prospects. The calls should be recorded and filed.
• Keep abreast of the rapid pace of product/service development, suggest possible best solutions for improving offerings to Select banking clients
• Manage Portfolio movement reports, revenue per customer and take action on any abnormalities observed
• Review reports from branches indicating income levels of existing personal banking clients and identify names that could be migrated to select banking.

 

Skills, Knowledge and Abilities

• Thorough knowledge of bank products, operations, regulations, and specific markets for Select Banking clients
• Excellent interpersonal and communication skills with the ability to build trust with high-net-worth individuals.
• Strong knowledge of financial products, investment strategies, and wealth management services.
• Demonstrated experience in managing investment portfolios and providing personalized financial advice.
• Understanding of financial regulations and compliance in the private banking sector.
• Ability to work under pressure and manage complex client needs.
• Strong negotiation skills
• Excellent problem solving and decision-making skills
• Effective Client relationship management
• Decision making skills.
• Ability to strategize and interpret long term business plans.
• Some knowledge of competitor offerings in the high-net worth segment.

 

Relationship Manager – Business Banking at I&M Bank (T) Limited

 

Academic / Professional Qualifications

• Bachelor’s degree in finance, Business, Economics, or a related field. A master’s degree or professional certifications (CFA, CFP) is a plus

 

Working Experience Required

• 5 years banking/ service experience, preferably dealing with high net-worth individuals in a portfolio context.
• Strong sales background
• Experienced in upholding the highest levels of service.

 

 

How to Apply:

 

This is Full-time Job, To submit your application, please follow the link provided below.

 

Submit Your Application

 

Closing Date: 4th October 2024.

==================

Assistant Manager: Fraud & Investigation at I&M Bank

I&M Bank (T) Limited

 

Dar es Salaam

 

Job Purpose

 

The Fraud and Investigation Manager is responsible for developing, implementing, and overseeing the bank’s fraud prevention and detection strategies. This role involves leading investigations into suspicious activities, working closely with law enforcement, and ensuring the bank complies with regulatory requirements. The manager will also train staff on fraud prevention techniques and manage a team of investigators.

Key Responsibilities:

 

Fraud Prevention and Detection:

 

Develop and implement robust fraud prevention and detection strategies.
Monitor transactions and activities for signs of suspicious behavior.
Utilize data analytics and other tools to identify potential fraud risks.

 

Investigations:

 

Lead and manage investigations into suspected fraud cases.
Collect and analyze evidence, prepare reports, and present findings to senior management.
Liaise with law enforcement agencies and regulatory bodies as needed.

 

Policy and Procedure Development:

 

Develop and maintain policies and procedures related to fraud prevention and investigation.
Ensure all policies comply with regulatory requirements and industry best practices.
Regularly review and update policies to address new and emerging threats.

 

Reporting and Documentation:

 

Prepare detailed investigation reports and maintain accurate records of all cases.
Report fraud incidents to regulatory authorities promptly.
Provide regular updates to senior management on the status of fraud prevention efforts.

 

Team Management:

 

Lead and mentor a team of fraud investigators.
Provide training and development opportunities to enhance the skills of the team.
Conduct performance evaluations and provide feedback to team members.

 

Training and Awareness:

 

Develop and deliver training programs for bank staff on fraud detection and prevention.
Raise awareness about fraud risks and promote a culture of vigilance within the bank.
Keep abreast of industry trends and emerging threats to continuously improve training programs.

 

Collaboration and Communication:

 

Work closely with other departments, such as IT and Legal to ensure a coordinated approach to fraud prevention.
Communicate effectively with internal and external stakeholders.
Participate in industry forums and networks to stay updated on best practices and regulatory changes.

 

Qualifications and Experience:

 

Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
A minimum of 5 years of experience in fraud prevention and investigation.
Strong knowledge of regulatory requirements related to fraud and anti-money laundering (AML).

 

Assistant Manager: Fraud & Investigation at I&M Bank (T) Limited

 

Skills and Competencies:

 

Excellent analytical and problem-solving skills.
Strong leadership and team management abilities.
Exceptional communication and interpersonal skills.
Ability to work under pressure and handle multiple priorities.
Proficiency in using fraud detection tools and software.
High level of integrity and ethical standards.

 

 

How to Apply:

 

This is Full-time Job, To submit your application, please follow the link provided below.

 

Submit Your Application

Closing Date: 4th October 2024.

===================

Card Operations Manager at I&M Bank

Position: Card Operations Manager

 

I&M Bank (T) Limited

 

Dar es Salaam

 

Job Purpose

 

Manager Card Operations of Banks/’s card products in line with the Bank’s overall strategy.

Key Responsibilities/Tasks

 

Operations:

• Process Card related transactions e.g. such as verification in the core banking and related systems.
• Manage Visa card settlement (locals and internationals) and mobile banking related transactions
• Manage prepaid Visa (MasterCard)
• Liaise with relevant vendors in resolving as cards and issues.
• Manage card ordering process e.g. upload of card data, receiving from vendors and dispatching to branches

 

Compliance:

• Ensure effective implementation of Bank’s operations, procedures and policies regarding card products

 

Customer Service:

• Attend to customer/branch queries/complaints related to alternate channels

 

Risk Management:

• Coordinate the review of risk control self-assessments (RCSA) for cards in liaise with Senior Manager Centralized Operations and Head of Risk and perform monthly and quarterly testing of indicator (KRI), RCSA process.
• Develop, update and maintain risk procedures and systems with respect to risk identification, risk assessment, risk monitoring, risk mitigation strategies and risk reporting.
• Ensure effective adoption and utilization of risk management tools
• Drive remediation of risk management exceptions identified during audit or risk reviews
• Promote risk management culture

 

Audit Compliance:

• Respond to Audit (internal and external) queries related to alternate channels

 

Regulatory Compliance:

• Manage regulators’ queries related to alternate channels in coordination with branches

 

Administration:

• Provide management reports to senior management for board updates e.g. sales and performance reports in regard to products under card
• Work in liaison with ICT to ensure system uptime to support business and availability
• Support the head of operations in preparing ABC related budget for board approval by providing inputs
• In charge of overall card staff management e.g. day to day supervision, leave management, training, mentoring, coaching, performance appraisal etc. within the uni
• Perform any other duties as may be assigned by the immediate supervisor from time to time

 

Skills, Knowledge and Abilities

• Analytical skills
• Presentation skills
• Knowledge in Microsoft applications
• Communication skills
• Interpersonal skills

 

Academic / Professional Qualifications

• Bachelor’s degree in business administration or any other related field

 

Working Experience Required

• A minimum of 5years of working experience at Manager/Senior Officer level

 

 

How to Apply:

 

This is Full-time Job, To submit your application, please follow the link provided below.

 

Submit Your Application

 

Closing Date: 4th October 2024.

====================

Credit Administration at I&M Bank

Job Purpose
Provide support on management and monitoring of corporate and retail portfolio from credit
perspective including booking of all approved facilities in the core banking system and
monitoring their performance.

 

Key Responsibilities/Tasks
Preparation of Reports:
I&M Bank internal reporting
• List of excess drawings over limits and current accounts without limits.
• List of Term Loan Accounts in arrears.
• List of contingent Liabilities.
• List of all Loans and Overdrafts.
• Change in risk rating and health rating.
• List of all NPA accounts to enable Credit Risk review for provisioning purposes.
• Management of commitment fees.
• Maintenance of Drawdown tracker.
BCC and Shareholders reports.
• Overview on loan portfolio by quality.
• Overview of loan portfolio by sector, currency and asset classification.
• Overview of NPA accounts.
• Restructured and rescheduled loan portfolio.
• Large exposures in excess of 10% of Core Capital.
• 20 largest NPA account.
• Reports on credit risk indicators.
• Asset classification of large exposures
• Any other reports as may be prescribed.

 

BOT Reporting:
• Monthly uploads of credit information to the Credit Reference Data Bank with BOT
• Large exposures
• Related partners
• Housing loans
• Letters of guarantees and letters of credit
• Any other report as may be prescribed by BOT

 

System Maintenance:
Finacle maintenance for borrowing clients.
• Term Loan disbursement and Overdraft Limit setting including staff loans.
• Renewal and enhancement of Overdraft Limits.
• Marking of temporary Overdraft Limits.
• Interest rate maintenance.
• Loan instalment and interest repayments.
• Marking of Lien.
• Account closure.
• Collection of Commitment fees, advocates fees, insurance renewal premiums, valuation
fees, attestation expenses, etc.

 

Skills, Knowledge and Abilities
• Knowledge on Microsoft Applications
• Communication skills
• Report writing skills
• Knowledge of Microsoft applications
• Communication skills
Securities maintenance:
• Coordinate the exercise of obtaining signatures form our directors on our legal
documents
• Custodian of security documents in the safe custody
• Input of security documents in the safe custody
• Input and removal of security documents from strong room
• Entering documents in the strong room register
• Follow up of insurance policies, valuation reports, land rent receipts
• Custodian of the company seal register
• Preparation of discharge memos
• Preparation of security discharge documents

 

Risk Management:
• Update and maintain risk procedures and systems with respect to risk identification, risk
assessment, risk monitoring, risk mitigation strategies and risk reporting
• Ensure effective adoption and utilization of risk management tools
• Drive remediation of risk management exceptions identified during audit or risk reviews
• Promote risk management culture

 

Other Tasks:
• Preparations and issuance of bank guarantees.
• Preparation of memos for approval of Bank Guarantee.
• Foreign debt registration with BOT.
• Managing the loan portfolio of loans and overdrafts against 100% cash covers.
• Issuance of offer letters for Loans and Overdrafts against 100% cash cover.
• Preparation of loan disbursement memos and to ensure all conditions are met.
• Issuance of balance confirmation letters to external Auditors.
• Monitoring of insurance expiry dates, valuations, land rent receipts and SBLC’s.
• Any other duties as directed by supervisor.

 

Academic / Professional Qualifications
• Bachelor’s degree in finance, Accounting, Business Administration or any other related
field
Working Experience Required
• A minimum of 1 year of working experience at Officer leve

How to Apply:

 

This is Full-time Job, To submit your application, please follow the link provided below.

 

Submit Your Application

=========================

Senior Relationship Manager at I&M Bank

Job Purpose

 

Maintain and manage portfolio, build and sustain relationships with existing and new prospective clients as well as represent the Bank in the market. Maximization of Revenue through NII (Net Interest Income), Fee Income, Cross selling of all Bank Products, Synergy with Retail, Branch Teams, Treasury Sales, Bancassurance, Select Banking, Trade Finance, Operations. Should be a Brand Ambassador.

 

 

 

Key Responsibilities/Tasks

 

 

 

Relationship Management:

 

·       Manage a portfolio of existing clients and cross sell of Bank’s products to enhance relationship as per the personal score card which includes Bancassurance, Promoters and Their Close Family Members of Existing Corporate Clients to Select Banking. Get Salary accounts of Existing Corporates and New Corporates.

 

·       Identify and acquire new prospective clients in order to grow the credit portfolio. To cover the Ecosystem of the Large Corporate Clients for Business Banking Lending, Agricultural Financing. Need to acquire clients for Lending Business as well as for Build-up of Low-Cost Deposits. Peep into the Government Banking as well. Also, may do selectively Corporate Banking Business as well.

 

·       Source Clients for Fee Based Income issuance of Letter of Credit Bank Guarantees.

 

·       Achieve the NII Budgets, Fee Income Achieve Loan Budgets and Deposit Budgets.

 

·       Cross Border Business Referrals to IMK, IMU,IMR,Bank One.

 

·       Regular monitor and follow ups on irregular accounts and excess drawings to ensure that the health of the portfolio is maintained.

 

·       Regular client visits for inspection/relationship maintenance in liaison with the supervisor including conducting periodic review of debenture assets e.g., stocks and submit the call report accordingly. Visit of the Property Collateral is mandatory.

 

·       Team Management if any.

 

Credit Management:

 

·       Provide support to the credit risk team by ensuring submission of relevant information for preparation of credit applications.

 

·       Follow up on timely submission of executed security documents and offer letter after a credit proposal has been approved

 

Compliance:

 

·       Regular monitoring of compliance with board or management credit committee (BCC/MCC) directives

 

·       Ensure the credit approval conditions and covenants are met by clients as per the Bank’s requirements.

 

·       Ensure compliance to Anti-money laundering (AML) and know your customer (KYC) to all clients!

 

·       Ensure turnaround time (TAT) for client’s applications are achieved through monitoring the flow of process

 

Risk Management:

 

·       Update and maintain risk procedures and systems with respect to risk identification, risk assessment, risk monitoring, risk mitigation strategies and risk reporting.

 

·       Ensure effective adoption and utilization of risk management tools.

 

·       Drive remediation of risk management exceptions identified during audit or risk reviews.

 

·       Promote risk management culture

 

Reporting:

 

·       Monitor submission of insurance, valuation reports and financials for debtors, creditors and stock list etc.

 

·       Ensure timely submission of call reports and any other reports from time to time

 

Administration:

 

·       Support the head of business development in preparing and providing inputs for relationship-related budget for board approval.

 

·       Overall, in charge of staff within department including leave management, performance appraisal, training, coaching, and mentoring within department.

 

·       Perform any other duties as may be assigned by the immediate supervisor from time to time

 

Skills, Knowledge and Abilities

 

·       Financial Analytical skills

 

·       Presentation skills

 

·       Report writing skills

 

·       Communication skills

 

·       Knowledge on market/macroeconomics trends

 

·       Market research

 

·       Knowledge of regulatory frameworks

 

·       Emotional intelligence

 

Academic / Professional Qualifications

 

·       Bachelor’s degree in business administration, Finance, Economics, Marketing or any other related field

 

Working Experience Required

 

·       A minimum of 5 years of working experience as Relationship Manager

How to Apply:

 

This is Full-time Job, To submit your application, please follow the link provided below.

 

Submit Your Application

======================

Credit Administration & Monitoring Officer at I&M Bank

Job Purpose
Provide support on management and monitoring of corporate and retail portfolio from credit
perspective including booking of all approved facilities in the core banking system and
monitoring their performance.

 

Key Responsibilities/Tasks
Preparation of Reports:
I&M Bank internal reporting
• List of excess drawings over limits and current accounts without limits.
• List of Term Loan Accounts in arrears.
• List of contingent Liabilities.
• List of all Loans and Overdrafts.
• Change in risk rating and health rating.
• List of all NPA accounts to enable Credit Risk review for provisioning purposes.
• Management of commitment fees.
• Maintenance of Drawdown tracker.
BCC and Shareholders reports.
• Overview on loan portfolio by quality.
• Overview of loan portfolio by sector, currency and asset classification.
• Overview of NPA accounts.
• Restructured and rescheduled loan portfolio.
• Large exposures in excess of 10% of Core Capital.
• 20 largest NPA account.
• Reports on credit risk indicators.
• Asset classification of large exposures
• Any other reports as may be prescribed.

 

BOT Reporting:
• Monthly uploads of credit information to the Credit Reference Data Bank with BOT
• Large exposures
• Related partners
• Housing loans
• Letters of guarantees and letters of credit
• Any other report as may be prescribed by BOT

 

System Maintenance:
Finacle maintenance for borrowing clients.
• Term Loan disbursement and Overdraft Limit setting including staff loans.
• Renewal and enhancement of Overdraft Limits.
• Marking of temporary Overdraft Limits.
• Interest rate maintenance.
• Loan instalment and interest repayments.
• Marking of Lien.
• Account closure.
• Collection of Commitment fees, advocates fees, insurance renewal premiums, valuation
fees, attestation expenses, etc.

 

Skills, Knowledge and Abilities
• Knowledge on Microsoft Applications
• Communication skills
• Report writing skills
• Knowledge of Microsoft applications
• Communication skills
Securities maintenance:
• Coordinate the exercise of obtaining signatures form our directors on our legal
documents
• Custodian of security documents in the safe custody
• Input of security documents in the safe custody
• Input and removal of security documents from strong room
• Entering documents in the strong room register
• Follow up of insurance policies, valuation reports, land rent receipts
• Custodian of the company seal register
• Preparation of discharge memos
• Preparation of security discharge documents

 

Risk Management:
• Update and maintain risk procedures and systems with respect to risk identification, risk
assessment, risk monitoring, risk mitigation strategies and risk reporting
• Ensure effective adoption and utilization of risk management tools
• Drive remediation of risk management exceptions identified during audit or risk reviews
• Promote risk management culture

 

Other Tasks:
• Preparations and issuance of bank guarantees.
• Preparation of memos for approval of Bank Guarantee.
• Foreign debt registration with BOT.
• Managing the loan portfolio of loans and overdrafts against 100% cash covers.
• Issuance of offer letters for Loans and Overdrafts against 100% cash cover.
• Preparation of loan disbursement memos and to ensure all conditions are met.
• Issuance of balance confirmation letters to external Auditors.
• Monitoring of insurance expiry dates, valuations, land rent receipts and SBLC’s.
• Any other duties as directed by supervisor.

 

Academic / Professional Qualifications
• Bachelor’s degree in finance, Accounting, Business Administration or any other related
field
Working Experience Required
• A minimum of 1 year of working experience at Officer leve

How to Apply:

 

This is Full-time Job, To submit your application, please follow the link provided below.

 

Submit Your Application

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