Head of Communications and Corporate Affairs (1 Position) At NMB Bank

Head of Communications and Corporate Affairs (1 Position)

Job Purpose

Responsible for developing and executing the bank’s communication, reputation management, stakeholder engagement, and corporate social responsibility strategies to support its strategic objectives, customer trust, and market leadership.

Main Responsibilities

1. Strategic Leadership & Communication

• Develop and implement a comprehensive communications strategy aligned with the bank’s vision, mission, and business goals.
• Advise executive management on communication risks and opportunities.
• Oversee all internal and external communication channels (media, digital, and executive).

2. Brand & Reputation Management

• Ensure the bank’s brand, image, and relationships are managed effectively.
• Oversee the bank’s brand positioning to reflect innovation, trust, and customer focus.
• Ensure brand consistency and adherence to corporate identity standards across all platforms and subsidiaries.
• Conduct periodic brand audits and stakeholder perception surveys.
• Manage sponsorships, events, and thought leadership initiatives.

3. Media Relations & Crisis Communication

• Serve as the primary spokesperson for the bank on strategic and reputational matters.
• Cultivate strong media relationships and manage press interactions, interviews, and press releases.
• Lead crisis communication planning and execution to protect the bank’s reputation.
• Monitor media coverage and provide insights and recommendations to the Executive Committee.

4. Corporate Affairs & Stakeholder Management

• Build and maintain relationships with key stakeholders (regulators, government agencies, investors, industry associations).
• Manage corporate reputation through proactive engagement, transparency, and timely communication.
• Monitor public policy trends affecting the banking sector.
• Coordinate responses to issues of public interest, ensuring the bank’s position is well represented.

5. Corporate Social Investment (CSI) & Sustainability

• Design and implement CSI and sustainability strategies aligned with bank values and community priorities.
• Manage partnerships and programs that strengthen the bank’s social and environmental impact.
• Track and report CSI outcomes and sustainability indicators.

6. Internal Communication

• Drive employee engagement through consistent, transparent internal communications.
• Support leadership visibility and alignment on key business messages.
• Manage internal campaigns to reinforce organizational culture, mission, and values.

🧠 Knowledge and Skills

🎓 Qualifications and Experience

Essential

• Qualifications: Bachelor’s degree in Communications, Public Relations, Journalism, Law, Marketing, Business Administration, or related fields.
• Experience:
  • Minimum 7 years’ experience in corporate communications, public affairs, or reputation management.
  • At least 5 years in a senior leadership role.
  • Proven experience in banking, financial services, or highly regulated sectors.
  • Demonstrated success in managing strategic communication and stakeholder relations.

Added Advantage

• Master’s degree.
• Certificate of Proficiency in Corporate Communication.

Equal Opportunity Employer Statement

NMB Bank Plc is an Equal Opportunity Employer and is committed to creating a diverse environment and achieving a gender-balanced workforce. Female candidates and people living with disabilities are strongly encouraged to apply.

Note: NMB Bank Plc does not charge any fee in connection with the application or recruitment process.

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