Job Title: Load Controller
Department: Logistics
Industry: Aviation
Work Location: Iringa
Job Description
Job Summary:
The Loader is responsible for loading, unloading, and handling cargo, baggage, and other items safely and efficiently. This role ensures that all items are handled according to company procedures, safety regulations, and airline requirements while maintaining efficiency in operations.
Key Responsibilities / Duties:
- Load and unload passenger baggage, cargo, and supplies safely and efficiently.
- Ensure proper handling of items to prevent damage or loss.
- Follow weight distribution and stacking guidelines for safe transportation.
- Adhere to airline safety regulations and company handling procedures.
- Use appropriate personal protective equipment (PPE) during operations.
- Report any damaged baggage or cargo to the supervisor.
- Operate loading and unloading equipment (e.g., conveyor belts, carts, trolleys).
- Perform routine checks on loading equipment to ensure functionality.
- Work closely with the station in-charge, drivers, and operations team for smooth logistics.
- Communicate any delays or operational issues affecting schedules.
- Maintain cleanliness in loading and storage areas.
- Ensure proper storage and handling of cargo to prevent contamination or damage.
Education:
- Secondary school certificate (Form IV or equivalent).
- Language Skills: Proficiency in English language is preferred.
Experience:
- Prior experience in baggage handling, logistics, or warehouse operations is an advantage.
Skills:
- Physical fitness to handle lifting and carrying tasks.
- Attention to detail for proper handling of cargo.
- Basic communication skills for team coordination.
- Ability to work under pressure and tight schedules.
Work Conditions:
- Requires lifting, carrying, and physical effort.
- Work outdoors in different weather conditions.
- Shift-based work, including early mornings, nights, weekends, and holidays.
Load Controller at Fastlink Safaris
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Position: Sales and Reservation Officer
Company: Fastlink Safaris and Tours Limited
Location: Iringa
Reports To: Station Supervisor
Job Summary:
The Sales and Reservation Officer is responsible for promoting and selling the company’s travel and tour packages, managing client reservations, and providing excellent customer service. The role involves maintaining relationships with clients, ensuring efficient booking processes, and achieving sales targets to contribute to the company’s growth.
Key Responsibilities:
Sales and Marketing:
- Promote and sell travel packages, tours, and related services to individual and group clients.
- Achieve or exceed monthly and quarterly sales targets.
- Develop and maintain relationships with clients to encourage repeat business and referrals.
- Identify new business opportunities and actively participate in marketing campaigns.
Reservations Management:
- Handle client inquiries and provide tailored travel solutions including itineraries, and air tickets.
- Manage and confirm bookings for accommodations, transportation, and other travel-related services.
- Ensure all reservations are accurately processed and confirmed in a timely manner.
- Coordinate with suppliers and partners to ensure smooth service delivery
Customer Service:
- Address customer questions, complaints, and special requests promptly and professionally.
- Provide clients with travel advice, including itinerary planning, visa requirements, and travel insurance.
- Follow up with client’s post-trip to gather feedback and build loyalty.
Administrative Tasks:
- Maintain up-to-date records of bookings, payments, and sales activities.
- Prepare sales and reservation reports as required.
- Ensure compliance with company policies and industry regulations.
Team Collaboration:
- Work closely with the marketing, operations, and finance teams to ensure seamless service delivery.
- Participate in team meetings and contribute ideas for improving services and achieving sales goals.
Market Research and Competitor Analysis:
- Stay informed about industry trends, competitor offerings, and emerging destinations.
- Provide recommendations for new travel products or service enhancements.
Qualifications and Skills:
Educational Background:
- Bachelor’s degree or diploma in Tourism, Hospitality Management, Business Administration, Marketing, or a related field.
Experience:
- Experience in sales, reservations, or customer service, preferably within the travel and tourism industry.
- Familiarity with booking systems, travel platforms, and reservation tools is essential.
Technical Skills:
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Knowledge of Global Distribution Systems (GDS) like Amadeus, Galileo, or Sabre is a strong advantage.
Sales and Customer Service Skills:
- Proven ability to meet or exceed sales targets.
- Strong negotiation, persuasive communication, and interpersonal skills.
- Ability to provide excellent customer service and resolve issues professionally.
Industry Knowledge:
- Comprehensive understanding of travel and tourism products, including destinations, accommodations, and transportation.
- Awareness of visa requirements, travel regulations, and itinerary planning.
Personal Attributes:
- Highly organized, detail-oriented, and able to multitask effectively.
- Team player with strong collaboration skills.
- Flexibility to work under pressure and meet deadlines.
Language Skills:
- Excellent verbal and written communication skills in English.
- Proficiency in additional languages is an advantage.
Key Performance Indicators (KPIs):
- Achievement of sales targets.
- Accuracy and timeliness of reservations.
- Customer satisfaction and retention rates.
- Number of new clients acquired.
Work Environment:
- Office-based with occasional travel for client meetings.
- Flexibility to work extended hours or weekends, based on client needs.
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