We are hiring for the above role.
Job Description
Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
Working Days & Hours: Tuesday to Sunday
Monday & Sunday: OFF
Salary: TS 300,000
Job description:
- Building long-term relationships with key clients
- Addressing customer concerns and complaints.
- Creating sales plans to generate revenue.
- Build relationships with key employees among customers
- Create plans to address clients’ business needs
- Advise customers on our clients bar and lounge services.
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and customers are happy and satisfied
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g. sales, Bar Man team, management) to address customers’ needs.
Essential Duties:
- Proven experience as a Client Relations officer before
- Proven track record of meeting and exceeding targets
- Background in customer service; industry knowledge is a plus
- Experience tracking relevant KPIs (e.g., customer satisfaction)
- Proficient in MS Office, with working knowledge of Social Media platforms
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
- BA in Business Administration, Marketing or a related field
How to apply:
Share CV, Cover Letter & Previous employment certificates of service on or before 30th June, 2024 to application@expertconsultancy.co.tz
You Email subject head should read (Bar Relationship Executive (JV/ECL/RBRE/18)
Go to our Homepage To Get Relevant Information.
More Information
- Salary Offers 300000