Debt Collection Agent at Mogo Credit Tanzania

Eleving Group, a leading international fintech company operating in over 15 countries across three continents, is excited to introduce its newest venture: Mogo Credit Tanzania. This is an incredible opportunity to bring our proven financial solutions to a brand-new market, building on our global success.

At Mogo Credit Tanzania, we are dedicated to increasing access to finance and driving social mobility. We’ll be offering a range of products, including financing for cars, motorcycles, and tuk-tuks, smart phone financing as well as logbook loans and more.

We are looking for passionate, driven individuals to join our founding team. This is a unique chance to help build a company from the ground up and play a key role in shaping its future. You’ll be part of a collaborative, non-bureaucratic work environment that is both fun and sustainable.

Ready to help us write this new chapter in Tanzania?

Customer Communication

• Send timely reminders to customers regarding upcoming or overdue payments via phone calls, emails, and official letters.
• Maintain a courteous and professional tone in all customer interactions.

Documentation and Record Keeping

• Process and archive all debt collection correspondence and related documents.
• Ensure all records are accurate, up-to-date, and easily accessible for internal use.

Debt Monitoring and Follow-Up

• Track customer compliance with contractual payment obligations.
• Follow up on overdue accounts to ensure timely resolution and recovery.

Data Management

• Maintain precise and current customer data, including debt balances and payment status.
• Ensure data integrity for use by other departments.

Process Improvement

• Provide recommendations for improving debt collection strategies and workflows.
• Participate in team discussions aimed at enhancing operational efficiency.

Performance Targets

• Meet or exceed individual and team collection targets as set by management.
• Report on progress and challenges regularly.

Other Duties

• Perform any additional tasks assigned by the Collections Supervisor to support departmental goals.

• Diploma or Degree in Business Administration, Finance, or a related field.
• Minimum of 1–2 years of experience in debt collection or customer service.
• Proficiency in MS Office and CRM systems.
• Strong communication and negotiation skills.
• Ability to work under pressure and meet deadlines.

Win Big

• Fast results: We cut through bureaucracy so you can achieve your goals quickly.
• Transparent goals: Know what you are working toward and celebrate our victories together.
• Rewards and bonuses: We recognize and celebrate great work with bonuses and awards.
• Celebrating Success: We love to celebrate our wins together.

Grow

• Intelligent team: Work alongside smart, passionate people.
• Established feedback culture: We encourage open communication to help you and the company grow.