Job Title: Reservations Officer.
Location: Arusha, Tanzania
About Us: Planet Lodges is hiring new talent for multiple openings at our brand-new SPA and existing properties. We are seeking passionate, experienced professionals to join our team. Get ready for an exciting career with a company that values customer satisfaction and employee growth.
Job Summary: As a Reservations officer, you will be pivotal in managing bookings and inquiries, ensuring a smooth reservation experience for all agents, tour operators and direct guests.
Key Responsibilities:
- Receive and process all booking requests from all booking channels.
- Quoting and preparing itineraries.
- Ensure full payment of bookings is made in line with the booking terms and conditions.
- Engage, discuss, and provide solutions to agents based on their requirements.
- Process and issue detailed booking documentation to agents as required.
- Ensure that records are properly kept and archived per company policy.
- Make follow-ups for provisional bookings and outstanding payments.
- Promptly confirm bookings, subject to available rooms and within defined booking policies.
- Process all reservation inquiries, ensuring all the time that the best solution is provided to the agents.
- Collect, update, and communicate/share all the necessary details concerning guest arrivals to the lodges daily.
- Respond immediately and accurately to any lodge or accounts queries about guest details.
- Prepare any reports as may be required from time to time.
- Issue accurate invoices and reservation summaries to agents.
- Arrange all processed vouchers/documents and ensure that they are carefully & and correctly archived daily.
Qualifications:
- Education: A diploma or certificate in hospitality, tourism, business administration, or a related field is often sufficient
- Proven experience in a hotel reservations or front desk role, ideally 2-4 years in a similar capacity.
- Problem-solving abilities to manage last-minute changes, cancellations, and booking issues.
- Strong communication skills (verbal and written) to interact with guests, staff, and other departments.
- Proficiency in reservation software and excellent computer skills; Knowledge of ResRequest System a plus.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work with leading and growing brands in the Tanzanian tourism industry.
- Collaborative and supportive work environment.
- Potential for professional growth and development with access to world class training and workshops.
How to Apply
Please submit your CV and a cover letter outlining your relevant experience and passion for the role to [email protected]
Application Deadline: Saturday June 14th 2025.
Note: Only shortlisted candidates will be contacted for interview
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