Job Title: Safari Sales Specialist
Location: East Africa (Kenya, Tanzania, Uganda, Rwanda) – Remote or Office-Based
Industry: Tourism & Hospitality (Luxury & Mid-range Safari Travel)
Job Summary:
The Safari Sales Specialist is responsible for selling tailor-made safari experiences to clients, handling inquiries, designing itineraries, and ensuring seamless travel experiences. This role requires in-depth knowledge of East African safari destinations, excellent customer service skills, and a strong sales-driven approach.
Key Responsibilities:
- Sales & Client Engagement:
- Respond to inquiries via email, phone, and online platforms, converting leads into confirmed bookings.
- Understand client preferences, budgets, and expectations to create customized safari itineraries.
- Maintain excellent client relationships and provide pre- and post-trip support.
- Upsell additional services (e.g., hot air balloon rides, cultural visits, luxury upgrades).
- Follow up on client leads and track sales conversions.
- Safari Itinerary Design & Consultation:
- Craft personalized safari packages, including accommodation, transport, activities, and special requests.
- Provide expert advice on the best destinations, wildlife seasons, and travel logistics.
- Collaborate with lodge operators, tour guides, and transport providers for seamless arrangements.
- Stay updated on new safari destinations, lodges, and experiences.
- Booking & Logistics Coordination:
- Confirm bookings with lodges, camps, and transport providers.
- Arrange flights, transfers, permits, and park fees as required.
- Handle client documentation, including visas, travel insurance, and health requirements.
- Administrative & Reporting Tasks:
- Maintain accurate records of client bookings and payments.
- Prepare sales reports and analyze performance metrics.
- Ensure compliance with company policies and industry regulations.
Key Skills & Qualifications:
- Minimum of 2+ years in safari sales, travel consultancy, or a related field.
- Strong knowledge of East African safari destinations (Kenya, Tanzania, Uganda, Rwanda).
- Excellent communication skills (both written and verbal) in English; additional languages (French, German, or Spanish) are a plus.
- Experience using booking systems and CRM software.
- Sales-driven mindset with a customer-centric approach.
- Ability to work independently and meet sales targets.
- Strong organizational skills and attention to detail.
Preferred Experience:
- Experience working in a travel agency or tour operator specializing in East African safaris.
- Familiarity with luxury safari lodges, mobile camps, and conservation-focused travel.
- Knowledge of visa, travel insurance, and health requirements for East African travelers.
Salary & Benefits:
- Competitive base salary with commission on bookings; Net Salary: TZS 1,350,000 (take-home salary; all taxes covered by the company).
- Travel opportunities to visit safari destinations and lodges.
- Flexible work environment (remote or office-based).
- Career growth within the safari tourism industry.
- The position is subject to a three-month probation period, after which a salary review will be considered.
Working Conditions
- Location: Shadows of Africa Tanzania office, Arusha (Sable Square).
- Working Hours:
o Monday – Friday: 09:00 AM – 05:00 PM EAT
o Saturday: 09:00 AM – 01:00 PM EAT
- Due to the nature of the business, urgent matters may arise outside standard working hours and will need to be addressed promptly.
- Holidays are provided in accordance with Tanzanian labor laws.
How to Apply
If you meet such qualifications, we invite you to apply! Please submit your CV and a brief cover letter outlining your experience to [email protected] Applications will be reviewed on a rolling basis until the position is filled.
This position is open to all nationalities and you can share to anyone suitable you may know.
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