SPA MANAGER JOB VACANCY IN PRIVATE ISLAND IN KILWA

Our client in the hospitality industry seeks to hire a Spa Manager who will be in charge of overseeing a spa facility and spa treatments in their five star Island in Kilwa.

Job Tittle: Spa Manager

Report to: General Manager

Salary: Our Client will offer good package

Start Date: As Soon as Possible

Job summary:

Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. As the Spa Manager, he/she will play a very important role in the day-to-day operations of the SPA and health club department. Should strive to maintain and motivate the entire SPA team, and also be able to create a culture of care and service excellence among employees. The spa manager should also be able to develop and implement SPA operational goals, policies and procedures.

Key Duties & Responsibilities:

• Manage and coordinate the daily operations of the spa facility, including scheduling, staffing, and workflow management
• Ensure high standards of cleanliness, hygiene, and maintenance are maintained throughout the spa facility, including treatment rooms, reception areas, and amenities
• Provide leadership, guidance, and support to spa staff, including therapists, receptionists, and attendants, to ensure optimal performance and guest satisfaction
• Train and mentor spa staff on service protocols, treatment techniques, product knowledge, and customer service standards
• Monitor and evaluate spa services, treatments, and guest feedback to identify areas for improvement and implement corrective actions as needed
• Manage inventory and supplies, including ordering, stocking, and inventory control, to ensure adequate levels for daily operations
• Coordinate and schedule spa appointments, ensuring efficient use of resources and optimal guest experience
• Handle guest inquiries, complaints, and feedback in a professional and timely manner, striving to resolve issues to the guest’s satisfaction
• Maintain accurate records and documentation related to spa operations, including staff schedules, treatment bookings, inventory, and financial transactions
• Collaborate with other departments, such as hotel management, sales, and marketing, to promote spa services, packages, and special offers to guests
• Adhere to all health, safety, and sanitation guidelines and regulations to ensure a safe and healthy environment for guests and staff
• Stay updated on industry trends, new treatments, and products to enhance the spa’s offerings and maintain competitiveness in the market
• Assist in developing and implementing marketing strategies and promotional activities to attract new guests and retain existing clientele.

Qualifications Required:

• Bachelor’s degree in business administration, or related field preferred
• Previous experience in a supervisory or managerial role in a spa or hospitality setting required
• Proven leadership abilities, with the ability to motivate, coach, and develop a team of spa staff
• Excellent customer service and communication skills, with a friendly and professional demeanor
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple priorities effectively
• Knowledge of spa treatments, techniques, and products, with a passion for wellness and holistic health
• Proficiency in spa management software, scheduling systems, and Microsoft Office Suite
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed

How to apply:

Share CV, Cover Letter on or before 15^th July, 2024 to application@expertconsultancy.co.tz

You Email subject head should read (SPA MANAGER VACANCY (JV/ECL/DMC/23)

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