About the Role
The Walk-in Agent will be the first point of contact for customers visiting client shops. The role requires strong customer care skills, problem-solving ability, and a passion for sales and service delivery. You will be responsible for assisting customers, selling products, handling queries, and ensuring high levels of customer satisfaction.
Key Responsibilities
Sales
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Promote and sell products including airtime, new SIM registrations, and digital solutions.
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Register new customers and update existing customer accounts.
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Support business growth by achieving daily and monthly shop-level sales targets.
Customer Service
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Professionally welcome and assist all walk-in customers.
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Provide information on products, services, billing, and account issues.
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Handle and resolve customer queries and complaints in a timely manner.
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Deliver a consistent and excellent customer experience.
Reporting and Compliance
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Prepare and submit daily sales and financial reports to the Team Leader.
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Monitor product stock levels and ensure availability at all times.
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Follow company procedures and compliance guidelines.
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Maintain a clean, organized, and professional shop environment.
Teamwork and Collaboration
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Work closely with shop colleagues and supervisors.
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Demonstrate flexibility in working hours based on business needs.
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Contribute to a professional and customer-focused workplace culture.
Qualifications & Requirements
- Education: Bachelor’s Degree in a relevant field (Business, Marketing, Customer Service, or related)
- Experience: At least 2 years of proven experience in Customer Care, Customer Service, or a related field.
- Computer Literacy: Proficient in Microsoft Office (Word, Excel, Outlook) and familiar with basic digital reporting tools.
Key Competencies:
- Strong communication and interpersonal skills.
- Ability to multitask and perform effectively under pressure.
- Customer-focused mindset with solid problem-solving abilities.
- Excellent organizational and time management skills.
How to Apply
Qualified candidates should submit their applications by 12th September 2025 to:
Human Resource Manager
Tanzania Empowerment Forum Limited (TEF Consult)
P.O. Box 33542, Dar es Salaam, Tanzania
Go to our Homepage To Get Relevant Information.
