Join NMB Bank Plc – Exciting Career Opportunities in 2025!
Are you ready to take your career to the next level? NMB Bank Plc is offering multiple vacancies for skilled and passionate individuals to join its dynamic team. As one of the leading financial institutions, NMB Bank is committed to providing exceptional service and enhancing customer experiences. With a focus on diversity, innovation, and growth, NMB Bank invites talented professionals to apply for the following positions.
Available Positions:
- Contact Centre Trainer (Fixed Term – 3 Years)
- Manager; Trade Operations
- Project Manager (Fixed Term – 1 Year)
- Specialist Employee Relations
These roles offer exciting opportunities to be part of a forward-thinking team that shapes the future of banking.
Key Details of Available Positions:
Contents
1. Contact Centre Trainer (Fixed Term – 3 Years)
Location: Head Office, Hq
Job Purpose: Design, implement, and deliver comprehensive training programs for Contact Center staff to enhance skills and provide exceptional customer service.
Main Responsibilities:
- Design engaging onboarding training for new hires.
- Develop and maintain training materials aligned with current products and services.
- Conduct ongoing coaching and refresher training.
- Implement tailored programs for different teams (sales, complaints, support).
- Assess training needs through data analysis and feedback.
- Monitor training effectiveness through evaluations.
Knowledge and Skills:
- Strong customer service orientation.
- Coaching skills, patience, and problem-solving abilities.
- Ability to work with diverse teams.
- Strong communication and organizational skills.
Qualifications & Experience:
- Bachelor’s degree in business studies or related fields.
- 3+ years in customer service or contact center learning.
- Training certification is an advantage.
2. Manager; Trade Operations
Location: Head Office, Hq
Job Purpose: Manage and lead the Trade Operations team to ensure service excellence, compliance, and efficiency in delivering trade finance products.
Main Responsibilities:
- Manage the trade finance portfolio and related transactions.
- Review and process trade finance documents.
- Develop Service Level Agreements (SLAs) to improve turnaround times.
- Oversee operational risks and ensure compliance with trade regulations.
- Provide training and support to trade finance staff.
Knowledge and Skills:
- Deep understanding of trade finance products (Letters of Credit, Trade Loans, etc.).
- Knowledge of international trade and banking regulations.
- Strong client relationship management skills.
Qualifications & Experience:
- Bachelor’s Degree in Finance, Accounting, or related fields.
- Certification in Trade Finance (CITFCPA/CPB) is a plus.
- 3+ years’ experience in trade finance and banking operations.
3. Project Manager (Fixed Term – 1 Year)
Location: Head Office, Hq
Job Purpose: Oversee and ensure successful delivery of strategic construction projects within budget, timeline, and quality specifications.
Main Responsibilities:
- Define and manage project scope, objectives, and deliverables.
- Coordinate project teams and stakeholders.
- Identify and mitigate project risks and issues.
- Facilitate project closure and lessons learned.
Knowledge and Skills:
- Advanced understanding of construction project management.
- Strong problem-solving, analytical, and leadership abilities.
- Excellent communication and stakeholder management skills.
Qualifications & Experience:
- Bachelor’s Degree in Architecture, Quantity Surveying, or Civil Engineering.
- 5+ years of experience in managing construction projects.
4. Specialist Employee Relations
Location: Head Office, Hq
Job Purpose: Promote positive working relationships and resolve employee relations issues in alignment with organizational policies.
Main Responsibilities:
- Investigate and resolve employee relations issues.
- Advise management on employee relations strategies.
- Maintain a positive relationship with trade unions.
- Manage disciplinary actions and grievances.
Knowledge and Skills:
- Deep understanding of employment laws and dispute resolution.
- Strong interpersonal, communication, and negotiation skills.
- Ability to handle sensitive information with discretion.
Qualifications & Experience:
- Bachelor’s degree in Law, Industrial Relations, or related fields.
- 3+ years’ experience in employee relations.
How to Apply:
To apply for any of the above positions, please visit the NMB Bank careers page at NMB Careers. Choose the job you are interested in, submit your application, and follow the provided instructions.
Important Dates:
- Job Opening Date: 14-Feb-2025
- Job Closing Date:
- Contact Centre Trainer: 03-Mar-2025
- Trade Operations Manager: 25-Feb-2025
- Project Manager: 27-Feb-2025
- Employee Relations Specialist: 28-Feb-2025
Benefits:
- Competitive salary and benefits package.
- Career development and growth opportunities.
- Supportive work environment focused on diversity and inclusion.
About NMB Bank Plc: NMB Bank Plc is a reputable financial institution known for its commitment to providing innovative and exceptional banking services. With a mission to enhance the financial well-being of its customers, NMB Bank continues to be a leader in the banking industry. The company offers a vibrant and dynamic work environment where employees are encouraged to grow, innovate, and thrive.
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