Email: mabumbe@gmail.com

Debt Collection Field Agent at Mogo Credit Tanzania

Debt Collection Field Agent

  • Full-time
  • Dar es Salaam, Tanzania

ABOUT US

Eleving Group, a leading international fintech company operating in over 15 countries across three continents, is excited to introduce its newest venture: Mogo Credit Tanzania. This is an incredible opportunity to bring our proven financial solutions to a brand-new market, building on our global success.

At Mogo Credit Tanzania, we are dedicated to increasing access to finance and driving social mobility. We’ll be offering a range of products, including financing for cars, motorcycles, and tuk-tuks, smart phone financing as well as logbook loans and more.

We are looking for passionate, driven individuals to join our founding team. This is a unique chance to help build a company from the ground up and play a key role in shaping its future. You’ll be part of a collaborative, non-bureaucratic work environment that is both fun and sustainable.

Ready to help us write this new chapter in Tanzania?

WHAT YOU WILL DO

  • Conduct early “courtesy” visits to customers in the initial stages of delinquency (early DPD) to encourage timely repayments and build strong agent–customer rapport.
  • Proactively respond to early signs of non-payment, asset offlines, or theft cases, taking swift action to secure company assets and recover outstanding debts.
  • Verify and update customer contact details, guarantor information, and asset location during field visits to ensure accurate records for recovery actions.
  • Provide customers with clear repayment options, restructuring opportunities, and guidance to help them meet obligations.
  • Collaborate with the telesales and back-office debt collection teams to coordinate recovery efforts and share field intelligence.
  • Prepare timely and accurate visit reports, including customer feedback, repayment commitments, and any challenges encountered.
  • Escalate complex or high-risk cases to the Debt Collection Manager for further handling.
  • Ensure all collection activities are conducted in compliance with company policies, contractual obligations, and regulatory requirements.
  • Meet and exceed individual recovery targets while maintaining a professional and customer-focused approach.

WHAT YOU NEED

  • Diploma or Certificate in Business Administration, Finance, Credit Management, or a related field.
  • At least 1–2 years’ experience in field debt collection, credit control, or asset recovery (experience in the microfinance or asset financing sector is an added advantage).
  • Strong knowledge of debt collection processes, repossession procedures, and asset tracking.
  • Excellent negotiation, persuasion, and conflict resolution skills.
  • Ability to work independently in the field, meet tight deadlines, and manage multiple cases simultaneously.
  • Good reporting and record-keeping skills, with attention to detail.
  • Familiarity with GPS tracking tools, mobile data collection apps, and basic MS Office tools.
  • High level of integrity, accountability, and professionalism.
  • Valid motorcycle riding license (Class A) and ability to travel extensively within assigned regions.

With us you will:

Win Big

  • Fast results: We cut through bureaucracy so you can achieve your goals quickly.
  • Transparent goals: Know what you are working toward and celebrate our victories together.
  • Rewards and bonuses: We recognize and celebrate great work with bonuses and awards.
  • Celebrating Success: We love to celebrate our wins together.

Grow

  • Intelligent team: Work alongside smart, passionate people.
  • Established feedback culture: We encourage open communication to help you and the company grow.

HOW TO APPLY:

Please follow the link to apply directly: https://talent.sage.hr/jobs/d3b0f56d-bfcb-49fc-8630-e247067d3396

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