Operations Officer – Transport and Logistics at Shadows of Africa

Department: Operations

Reports to: Operations Manager

Location: Mateves, Arusha, Tanzania

Company: Shadows of Africa Limited

Position Summary

We are seeking a reliable and organized Operations Officer – Transport & Logistics to support our safari operations. This role involves coordinating park permits, vehicle scheduling, and general logistics support to ensure smooth execution of safari itineraries. The ideal candidate will be hands-on, flexible, and eager to contribute to a collaborative operations team.

Key Responsibilities

Park Permit Coordination:

• Assist in planning and processing park entry permits (TANAPA, NCAA, KINAPA, WMA).
• Keep accurate records of permits and payment receipts.
• Ensure permits match safari itineraries and are ready on time.
• Follow up with park authorities on procedures and fee updates.

Transport & Vehicle Scheduling:

• Help assign safari vehicles and schedule drivers/guides.
• Monitor vehicle cleanliness, fuel usage, and maintenance needs.
• Keep track of vehicle logs and basic service records.

Safari Support:

• Provide logistical support for last-minute itinerary changes.
• Coordinate with internal teams and suppliers as needed.
• Maintain contact with field teams to support smooth daily operations.

Client Safety & Preparedness:

• Assist in resolving basic operational issues to support the guest experience.
• Report potential risks or disruptions to the Operations Manager.
• Be available to support team responses during emergencies.
• Maintain updated logs and checklists for fleet and park permits.
• Assist in preparing simple operational reports.
• Support cost tracking and budgeting with timely updates.

Qualifications & Experience

• Diploma or Bachelor’s Degree in Logistics, Tourism, Business Administration, or related field.
• At least 2 years of relevant experience, preferably in tourism or transport operations.
• Familiarity with Tanzanian park permit systems (TANAPA, NCAA, WMA) is an asset.
• Good computer skills (MS Office required; fleet software is a bonus).
• Strong communication skills in English and Kiswahili.
• Flexibility to work occasional weekends or holidays.
• A valid driver’s license is an added advantage.

Key Skills & Attributes

• Organized and dependable
• Detail-oriented
• Good communication and teamwork
• Proactive in handling logistics
• Calm under pressure
• Ethical and professional

Benefits

The company covers all statutory taxes and contributions applicable under Tanzanian law. No additional benefits are provided at this stage.

Working Hours:

The standard working schedule is 8 hours per day, Monday to Friday, and half-day on Saturdays.

Work Location:

The Operations Officer will be based at our Kisongo office in Arusha. The role is primarily office-based, with limited travel expected only when necessary within the Arusha region.

Application Deadline: 16/05/2025

How to Apply: Send your CV and cover letter to legal.dept@shadowsafrica.com with the subject line:

“Operations Officer – Transport and Logistics Application.”

Go to our Homepage To Get Relevant Information.