SPA THERAPIST

Mwiba Holdings Limited is registered Tanzanian Company under Companies Ordinance (Cap. 212) and a leading Hospitality company with its Operations in Arusha, Meatu-Simiyu and Mara Regions. We are currently looking for Spa Therapist to be part of our Legendary Expedition Team.

Role Summary: Spa Therapist is responsible for providing a range of therapeutic massages, beauty treatments, and wellness therapies to the guests based on their needs and preferences.

KEY RESULT AREAS/ESSENTIAL FUNCTIONS

• Acknowledge and respond to relevant customer queries, needs and expectations Notify supervisors on any damages, deficits and disturbances.
• Cleaning and sanitizing work areas, changing treatment room sheets and sterilizing all instruments and equipment before each use.
• Ensures that a high standard of services is maintained throughout the spa.
• Maintain positive guest relations at all times and maintain client details and confidentiality.
• Try to resolve guest complaints, ensuring guest satisfaction and inform the management about any incidents or guest complaints.
• Assess guest needs and inquire about their conditions like any allergies, high blood pressure, and pregnancy before beginning the service.
• Ensuring that the spa is adequately stocked with spa supplies and reporting shortages to the supervisor.
• Frequently check with guest to promote comfort, safety and security throughout service.
• Attend all scheduled meetings, classes and training sessions, knowledge required within the Spa and passed on to co-workers.
• Report any maintenance issues
• Prepare invoices for guest payment and submit to accounts

PERSONAL PROFILE

• Certificates level in tourism and hotel management or related field.
• Licensed in massage therapy and cosmetology or aesthetics.
• 4+ years’ experience working in Spa as Spa Therapist.
• Ability to effectively listen, communicate with the guests.
• Effective Time Management and attentive to details.
• Work closely with the team, flexible and eager to learn new things.
• Ability to work with little supervision and maintain a high level of performance
• Sound knowledge of anatomy, physiology, and different massage techniques.
• Patience and respect.