VOLUNTEER JOB VACANCY AS LOAN RECOVERY OFFICER

Job Expired

We are hiring for the above role.

Job Purpose

The Loan Recovery Officer (LRO) is responsible for receivables risk management (RRM). This includes among others: calling customers as per assigned portfolio, customer workout (Rescheduling customers), and portfolio management.
Responsible for dealing with all customers who are behind on their loans in a timely and professional manner.

Responsibilities

Making precautionary calls to customers related to account issues or payments due
Documentation of all loan recovery calls appropriately in the loan workout cases-comment explaining the situation, next action, and date for next action correctly defined
Escalation of all difficult cases to the company Business Executives (RBEs)
Working independently on defined tasks and smaller projects identified jointly with the Head of finance or Team Leader, to help realize the department’s objective.
Proving commercial and financial awareness in completing assigned tasks
Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures
Contributing ideas for the Continuous Improvement Process (CIP) of the department, especially where directly applicable to assigned tasks
Seeking opportunities to learn and develop within the company. and through training
Undertake any other related duties as assigned by the line management from time to time

Accountabilities

Quality of departmental service
Asset management
S/he is accountable for adherence to the company’s Policy

Knowledge and skills
Experience:

Good understanding of loan accounts
Previous experience in a business dealing with loans is a plus
Experience in customer relationship management
Team player
Computer literacy, particularly good working knowledge of Microsoft Excel
Self-starter with a passion for assigned responsibilities
Behavioral – flexible, eager to learn, problem-solving, team player, creative, etc.

Qualifications: