Customer Service Officer / Teller at Exim Bank Tanzania

Job Title: Customer Service Officer / Teller

Department: Branch Operations
Reports To: Branch Manager

Job Purpose

To ensure smooth and efficient customer banking operations at the branch by handling all cash and non-cash transactions, providing quality customer service, cross-selling and upselling bank products, and maintaining compliance with standard operating procedures, policies, and regulatory guidelines.

Key Roles and Responsibilities

Customer Service and Operations

• Process customers’ requests for account opening, maintenance, and closure in line with the bank’s Standard Operating Procedures (SOPs).
• Accurately post cash and non-cash transactions after thorough verification and approval.
• Handle customer queries and complaints promptly, ensuring timely resolution and feedback.
• Provide information on bank products and services to enhance customer understanding and engagement.
• Maintain up-to-date knowledge of all bank products and services.

Sales and Business Growth

• Cross-sell and upsell bank products and services to existing customers.
• Identify and contact potential customers to generate new business leads and expand the customer base.

Compliance and Risk Management

• Scrutinize internal vouchers to ensure they are correctly drawn, authorized, and aligned with customer mandates and approval limits.
• Ensure compliance with the Bank’s policies, KYC norms, Customer Due Diligence (CDD), and Anti–Money Laundering (AML) procedures.
• Report any suspicious transactions in accordance with regulatory requirements.

Custodianship and Branch Support (where applicable)

• Act as a custodian for deliverables and negotiable instruments.
• Handle Bank of Tanzania (BOT) cash deposits and withdrawals as required.
• Maintain custody of the branch’s main and rear entrance keys.

Administrative Duties

• Perform general clerical and administrative duties including filing, maintaining an orderly workstation, and ensuring branch housekeeping standards are met.
• Provide consistent, high-quality service to customers in line with the bank’s service standards and operational policies.

Education, Experience & Skills

Education:

• Bachelor’s degree in Banking, Finance, Business Administration, or a related field.

Experience:

• Minimum of one (1) year of experience in branch operations with a proven performance track record.

Skills and Competencies:

• Strong understanding of banking operations and procedures.
• Excellent sales, communication, and negotiation skills.
• High level of integrity and attention to detail.
• Ability to work effectively within a team and under minimal supervision.
• Customer-focused with strong problem-solving abilities.

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY