Guest Relations Manager Job Vacancy at Beach & Safari Holidays

Guest Relations Manager

Beach & Safari Holidays

Location: Zanzibar, Tanzania

Languages: Fluent in German or Dutch (English required)

Company: Beach Safari

About the Role

Are you a hospitality professional passionate about creating unforgettable guest experiences? Beach Safari, a leading 4-star beach resort in Zanzibar, is seeking an experienced Guest Relations Manager to join our international team.

This expat position is ideal for a dynamic and service-oriented leader fluent in German or Dutch, with a proven ability to deliver exceptional guest satisfaction in a multicultural environment.

Key Responsibilities

• Personally welcome and manage VIP and repeat guests.
• Oversee guest requests, feedback, and complaint resolution.
• Lead, train, and motivate the Guest Relations team to maintain high service standards.
• Ensure personalised attention for special occasions and loyal guests.
• Collaborate with Front Office, Housekeeping, F&B, and Maintenance teams to ensure seamless guest experiences.
• Analyse guest feedback trends and implement continuous service improvements.
• Prepare weekly reports on guest satisfaction, complaints, and VIP services.

Qualifications & Experience

• Fluency in German or Dutch (English proficiency required).
• Proven leadership experience in the hospitality industry (preferably in 4-star or 5-star resorts).
• Excellent communication, interpersonal, and problem-solving skills.
• A guest-first mindset with strong attention to detail.
• Experience working in multicultural teams and environments.

Why Join Us

At Beach Safari, we believe that true hospitality is about creating moments that last. As our Guest Relations Manager, you’ll lead a passionate team dedicated to turning every guest stay into an exceptional experience worth remembering.

How to Apply

Send your CV and cover letter to: careers@beachsafari.com

Please include details about your hospitality background and explain why you’re the ideal fit for this expat role in Zanzibar.