Location: Paje
Experience: 3 – 5 Years
Posted: 27-Oct-2025
Key Words: Retail Banking
To meet branch Retail and SME financial targets through a world-class sales and service management system and within established product programs through the branch. To work closely with the Central Operations Unit to operate and maintain a smooth-running and operationally efficient branch that conforms to the financial institution’s and BOT regulations, rules, and guidelines issued from time to time. This will include servicing corporate customers.
• Identifying client needs, developing strategies and solutions to meet those needs.
• Accountable for all aspects of running a successful branch, delivering great business performance, and leading and motivating a team that provides the best customer experience in your area.
• Primary responsibility will be to drive business (CASA and Fee Growth), product sales, and Customer Service with oversight on branch operations, compliance, and control.
• Understand your customer base and identify opportunities to build and grow profitable relationships.
• Deliver against business and sales performance targets.
• Acquire new customers and retain and grow relationships with existing customers.
• Responsible for the operational efficiency of the branch and productivity of its staff.
• Responsible for the operation and maintenance of integrated systems, and retention of accurate and up-to-date records of all transactions, including inter-bank transactions.
• Prepare periodic and statutory reports for management.
• Have a good understanding of branch control procedures with specific focus on financial security.
• Take ownership for resolving complex problems, working with colleagues in other offices/branches to provide a seamless experience for customers.
• Provide a superior level of customer relations and promote the service culture through coaching, guidance, and staff motivation.
• Participate in community affairs to increase the bank’s visibility and enhance new and existing business opportunities.
• Perform other duties in the absence of the MCSOP/Ops Manager as directed by the Cluster Head.
• Bachelor’s degree in Business Studies, Economics, Accounting, or any other related field.
• At least 5 years’ experience in the banking industry with exposure to Retail Banking business environment.
• A good understanding of the general, economic, political, and business environment of the country.
• Good leadership, people management, and banking skills.
• Knowledge of relevant legislation, sales, and business principles.
• Outstanding communication skills.
• Strong commercial know-how and first-class decision-making abilities.
How to Apply:
To submit your application, please follow the link provided below.
Monthly
